Refund & Service Policy
BT9 Solutions, LLC
Effective Date: February 27, 2026
1. Digital Products
All digital products, templates, downloadable files, and AI-generated materials are non-refundable.
Because digital products are delivered instantly and cannot be “returned,” all sales are final.
2. Career Services & Resume Services
Due to the time, strategy, and intellectual work involved:
- Refund requests must be submitted within 7 days of purchase.
- If work has already begun, refunds may be partially granted at our discretion.
- Completed services are non-refundable.
Once final documents have been delivered, the service is considered fulfilled.
3. No Guarantee of Results
We do not guarantee:
- Job placement
- Interview invitations
- Salary outcomes
- Financial results
Career outcomes depend on individual effort, market conditions, and external factors beyond our control.
4. Subscription Services (If Applicable)
If subscription services are offered:
- You may cancel at any time.
- Cancellation stops future billing.
- No refunds are issued for unused portions of a billing cycle.
5. Chargebacks & Payment Disputes
If a chargeback is initiated without first contacting us:
- Services may be suspended immediately.
- Access to digital products may be revoked.
- We reserve the right to dispute improper chargebacks.
We strongly encourage customers to contact us first at:
6. Exceptional Circumstances
Refunds may be issued at our sole discretion in cases such as:
- Duplicate payments
- Technical errors
- Failure to deliver purchased services
7. Contact
All refund requests must be submitted in writing to: